Refunds & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund. We will however, work with you for a mutual beneficial outcome. If you need to exchange or refund, please read our current policies and then contact us for further instruction.
To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Food or perishable items
Some health and personal body care items
Customized Handmade Jewelry (unless spelling errors have occurred)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without prior communication from Marni LuHu Designs. You will be given instructions on how to proceed.
There are certain situations where a refund may be granted, but must be authorized by Marni LuHu Designs on a case by case basis.
There will be no returns for any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or store credit.
If you are approved, then your returns will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In some cases, a processing fee will be charged and/or a 20% Restocking Fee
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again or credit card receipt of whichever form of payment you used for the original transaction.
Then contact your credit card company, it may take some time before your refund is officially posted, up to several weeks.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be returned or exchanged, unfortunately sale items cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at for further instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will know about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.